Defect free products that are measured in external and internal PPM and analysis Corrective Action, including root cause assessment. All First Run capable products have inherent defects. Our PPM goals are: 25000 PPM Target (External-Customer) – 4000 PPM target (Internal) CCP strives for Exceeding Customer Expectation using measured surveys, customer complaint analysis, and customer feedback. Our customers request a rating of 4 or higher at CCP. Timeliness is measured in monthly finished-product on-time delivery schedules. Continual Improvement gets measured in improvement plan progress reports and published results of Internal Quality Audits on a weekly basis.